Payments, Delivery and Returns

Payments

Shopping with Dood Eyewear is safe and secure. Every payment is encrypted to the highest standard and screened for fraud, so your details are never at risk. We accept all major credit and debit cards and PayPal.

Delivery

Free delivery to the UK and EU
We offer free standard delivery on all orders to the UK and the EU. Orders to Australia are delivered free on orders over £130.

UK
Orders placed before 1pm are dispatched the same day via Royal Mail and typically arrive within 2–4 working days. Orders placed over the weekend are dispatched the next working day.

EU
Delivery is free and typically takes 5–10 working days depending on destination. Orders are sent on a Delivery Duty Unpaid basis: any customs duties or import taxes are set by your local authorities and are payable by you, and your carrier will normally invoice these separately. If a parcel is refused, we reserve the right to deduct return shipping costs from the refund.

Australia
Delivery is free on orders over £130 and typically takes 7–14 working days. Orders under £130 are charged at the rate shown at checkout. Any customs duties or import taxes are payable by the customer.

Rest of the world
We ship worldwide. Delivery costs and times vary by destination and are shown at checkout. Customers outside the UK and EU are responsible for any customs duties, tariffs or import taxes charged by their local authorities.

Returns

We want you to love your Dood frames. If something is not right, you can return it within 14 days of delivery for a refund.

  • To start a return, email info@doodeyewear.com with your order number and reason, and a member of the team will guide you through it.
  • Items must be returned unworn and in their original packaging, complete with the case and cloth.
  • Return postage is covered by the customer unless the item is faulty. Original shipping costs are non-refundable.
  • Once we have received and inspected your return, please allow 2–5 working days for it to be processed. Refunds are issued to your original payment method.

Faulty or damaged items
Please check your order on arrival and contact us straight away if anything is defective, damaged or incorrect, and we will put it right.

Please note: 1/1 collection pieces are final sale and cannot be returned or refunded.

Any questions about delivery or returns? Email info@doodeyewear.com and the team will be happy to help.