Payments, Delivery and Returns

Payments

Shopping with Dood Eyewear is safe and secure. Every payment is encrypted to the highest standard and screened for fraud, so your details are never at risk. We accept all major credit and debit cards and PayPal.

Delivery

Important: EU delivery temporarily paused
We have had to temporarily suspend shipping to all EU countries while we complete registration under new EU packaging regulations that came into effect in August 2026. We're sorry for the inconvenience. UK, Australia and rest-of-world delivery are unaffected, and any EU orders already placed will be fulfilled as normal. If you would like us to let you know when EU delivery reopens, email info@doodeyewear.com and we will be in touch.

Free UK delivery
We offer free standard delivery on all UK orders.

UK
Orders placed before 1pm are dispatched the same day via Royal Mail and typically arrive within 2–4 working days. Orders placed over the weekend are dispatched the next working day.

EU (currently suspended)
EU delivery is paused while we complete the registration described above. When it resumes, delivery to the EU will be £5.00 and typically takes 5–10 working days depending on destination. Orders are sent on a Delivery Duty Unpaid basis: any customs duties or import taxes are set by your local authorities and are payable by you, and your carrier will normally invoice these separately. If a parcel is refused, we reserve the right to deduct return shipping costs from the refund.

Australia
Delivery to Australia is £7.50 on all orders and typically takes 7–14 working days. Any customs duties or import taxes are payable by the customer.

Rest of the world
We ship worldwide, with the exception of the EU while the pause above is in place. Delivery costs and times vary by destination and are shown at checkout. Customers outside the UK are responsible for any customs duties, tariffs or import taxes charged by their local authorities.

Returns

We want you to love your Dood frames. If something is not right, you can return it within 14 days of delivery for a refund.

  • To start a return, email info@doodeyewear.com with your order number and reason, and a member of the team will guide you through it.
  • Items must be returned unworn and in their original packaging, complete with the case and cloth.
  • Return postage is covered by the customer unless the item is faulty. Original shipping costs are non-refundable.
  • Once we have received and inspected your return, please allow 2–5 working days for it to be processed. Refunds are issued to your original payment method.

Faulty or damaged items
Please check your order on arrival and contact us straight away if anything is defective, damaged or incorrect, and we will put it right.

Please note: 1/1 collection pieces are final sale and cannot be returned or refunded.

Any questions about delivery or returns? Email info@doodeyewear.com and the team will be happy to help.