Shipping policy

All orders placed via our website will aim to be shipped the same day, if placed before 1pm. Any large delays to this will be communicated with the client via writing.

All our orders will be delivered via Royal Mail delivery and aim to be with you within 2-4 working days. Any orders placed over the weekend will be shipped on the next business working day. 

For worldwide shipping, delivery will be a longer period dependent on location. This will be made clear at checkout and any large delays will be communicated via writing.

EU Orders and Brexit
Orders being sent to countries within the EU will be shipped on a DDU (delivery duty unpaid) basis. If necessary, you will be required to pay the fees to release your order from customs, so it can be successfully delivered. You should receive the customs invoice via post or email from the carrier.

Duties and taxes are calculated by your local customs authorities. These fees must be paid for by the customer, and if refused, Dood Eyewear has the right to deduct the return shipping costs from the original refund amount.

Dood eyewear will gladly accept returns on orders placed within 14 calendar days of delivery. Unfortunately, any attempted returns outside of 14 days will not be accepted. To organise a return on your glasses, please email info@doodeyewear.com stating order number and reason for return and a member of the team will be in contact to organise the return. 

All glasses must be returned in original packing and intact (glasses, cloth, case). 

Once your order return has been confirmed and received, please allow 2-5 business days for the return to be processed following review of returned item. 

All returns cost must be covered by purchaser, unless otherwise discussed with Dood eyewear. Customers will not be refunded for initial shipping costs. 

Should you have any questions regarding our delivery & returns process or any specific requirement, please do not hesitate to contact us on info@doodeyewear.com.